INTRODUCTION

 

These General Terms and Conditions (hereinafter: the "Terms") constitute a binding agreement between you and Level 52 d.o.o. (hereinafter: "Level 52," "we," "us," or "our"). Before using our services, please read these Terms carefully to understand your rights and responsibilities. Specific rights and obligations not specified herein will be defined in a separate contract (or offer) entered into prior to our business cooperation. By using our services, you agree to these Terms.

 

INTERPRETATION AND DEFINITIONS

 

1. COMPANY refers to Level 52 d.o.o., Rudarska 1, 52220 Labin, VAT 14701743070.

2. CLIENT or YOU refers to an individual or entity using any of our services.

3. SERVICES means film production, audio branding, postproduction, content production, motion design, and brand communication services provided by Level 52.

4. CONFIDENTIAL INFORMATION includes all non-public information disclosed between parties, marked or unmarked, that is considered confidential.

 

ESTABLISHMENT OF A CONTRACTUAL RELATIONSHIP

 

A contractual relationship is established when the Client accepts our offer, either orally, in writing, or implicitly by commencing use of our services. Once accepted, the offer becomes binding, and these Terms apply.

 

PERSONAL DATA PROTECTION

 

All personal data processed for providing services and fulfilling contractual obligations will be handled in accordance with applicable data protection laws. The Client has rights to access and correct their personal data. Any data processing by Level 52 will be supervised by a Data Protection Officer.

 

TREATMENT OF CONFIDENTIAL INFORMATION

 

Both parties agree to treat all received confidential information with strict confidentiality and not to disclose it to third parties without prior written consent, except as required by law. This obligation continues even after termination of the contractual relationship.

 

CLIENT RESPONSIBILITIES

 

The Client is responsible for providing all necessary content and materials required for the project. Delays in delivery of these materials may result in project delays for which Level 52 is not responsible. The Client is also responsible for obtaining all necessary legal documents (e.g., Cookie policy, Privacy policy).

 

DATA TRANSFER

 

If required, digital data transfer from an existing database to a new digital solution is assessed separately and may incur additional charges.

 

CUSTOMER SUPPORT, TECHNICAL MAINTENANCE, AND ARCHIVE

 

Level 52 provides digital storage and technical maintenance of recorded material  for a period of 12 months post-project completion. Regular maintenance includes minor updates, while additional services are subject to separate charges.

 

**MARKETING ACTIVITIES**

 

Both parties agree to mutual promotion of completed projects. Any marketing materials will be reviewed by both parties before publication. Level 52 may use the Client’s email address for direct promotion and newsletters.

 

TECHNICAL DIFFICULTIES IN IMPLEMENTATION

 

Level 52 reserves a buffer of 4 weeks to address technical difficulties that may arise during project implementation due to various factors such as changes in project scope or delays in material delivery by the Client.

 

AGREED AMOUNT AND PAYMENT SCHEDULE

 

The agreed amount will be paid in installments as follows:

1. 30% advance payment within 2 working days of offer acceptance.

2. 30% after submission of design and defined architecture.

3. 40% after release of the digital solution online.

 

INTELLECTUAL PROPERTY

 

For all written scripts, recorded video materials, recorded audio materials, composed music, creative concepts, and any other elements that are subject to copyright law and form an integral part of our audio-visual products, Level 52 d.o.o. and its co-authors retain the copyright. Any deviations from this must be explicitly defined in a written agreement between Level 52 d.o.o. and the client.

Reuse or alterations require additional fees.

 

TERMINATION OF CONTRACT

 

The Client may terminate the contract in writing. If the project is halted for more than 30 days, it is considered terminated. Level 52 has the right to compensation for incurred costs up to the termination date.

 

LEVEL 52 d.o.o. GUARANTEE

 

Level 52 d.o.o. guarantees that everything they will deliver is their copyrighted work, i.e., that they have all the copyright and other intellectual property rights on the above. Level 52 d.o.o. is obliged to comply with the provisions of the General Data Protection Regulation and other relevant regulations, i.e., to obtain the necessary consents of persons whose personal data are processed when providing services.

 

CONFIDENTIALITY

 

The contracting parties undertake not to communicate or make accessible the content, as well as business and other secrets, or data and/or information, to third parties, and especially not to legal entities that are direct or indirect market competitors of one of the contracting parties. The contractual party that violates the obligation to keep a business or other secret, that is, the confidentiality of information and/or data from this article, will be responsible for any damage, without any limitations, that occurred to the other contractual party as a result of the violation of keeping a business or other secret, that is, the confidentiality of information and/or data.

 

AMENDMENTS

 

A change to any condition of this Agreement, including existing clauses, is valid only if it is made in writing and signed by authorized persons of both contracting parties.

 

INSPECTION OF DELIVERED WORKS

 

The client is obliged within 7 days from the day of delivery of the work to perform an inspection of the delivered works and, in the event that there are justified objections to the quality of the delivered works, notify Level 52 d.o.o. without delay in writing. Level 52 d.o.o. is obliged to remove the reasons for the objections, if they relate to the quality of the delivered works, within a reasonable period of time. By communicating the work to the public for the purpose of promotion on various promotion channels, such as various internet platforms (Client's website, Google, YouTube, etc.), TV, print, cinema, outdoor, and all materials at points of sale, the Client confirms that they are satisfied with the completed work and that Level 52 d.o.o. is not responsible for defects that may have been noticed when viewing the photos and film.

 

AWARDS AND RECOGNITIONS

 

The contracting parties agree that Level 52 d.o.o. and co-authors are entitled to material or non-material awards and recognitions that the author's works (as a whole or individual parts) would win in competitions in which they would participate with them.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or need further clarification, please contact us.

 

Contact Information:

 

Level 52 d.o.o.

Rudarska 1

52220 Labin

VAT 14701743070

Email: info@level52.hr

 

Date of Last Revision: [04.07.2024]